Help & Contact

Need help using BER-CERTIFICATE.com? Below you’ll find answers to common questions about requesting BER quotations, comparing quotes, choosing an assessor and using your account.

1. How do I request BER quotations?

Select Get a BER Cert or Request BER Quotes and enter the requested details about your property.

Once your request has been submitted and your email address has been confirmed, your request can be made available to eligible BER assessors serving your area.

2. Why do I need to confirm my email address?

Email confirmation helps us verify that the email address entered with a request belongs to you and allows us to provide access to information relating to your request.

After submitting a request, check your inbox for the confirmation email from BER-CERTIFICATE.com. If you cannot see it, please also check your spam or junk folder.

3. How do I compare quotations?

When eligible BER assessors submit quotations for your request, you can view the quotations through your customer account and compare them before deciding which assessor you would like to use.

You are not required to choose the first quotation you receive.

4. How do I choose a BER assessor?

Review the quotations available for your request and select the assessor you wish to use.

BER assessors using BER-CERTIFICATE.com operate independently. BER-CERTIFICATE.com provides the platform that allows customers and assessors to connect but does not itself carry out the BER assessment.

5. What happens after I select an assessor?

After selecting an assessor, you will be asked to pay the applicable booking deposit.

Once the required booking deposit has been successfully paid, the job can be assigned to the selected assessor and the relevant contact information can be made available so that the customer and assessor can arrange the assessment.

6. Is the booking deposit refundable?

Please read our Terms & Conditions for the full terms applying to bookings, payments and use of the platform.

7. When will I receive the assessor’s contact details?

Customer and assessor contact information is kept private during the quotation stage.

Once an assessor has been selected and the required booking deposit has been successfully paid, the relevant contact information can be made available to allow the customer and selected assessor to communicate directly about the assessment.

8. I’m a BER assessor. How do I register?

Select Find a BER Assessor or the assessor registration option on BER-CERTIFICATE.com and complete the registration form.

Please provide accurate information when registering, including the information requested to establish your eligibility to provide BER assessment services.

9. Why does my assessor account need approval?

BER assessor registrations are reviewed before access to customer requests and quotation features is enabled.

Registration does not automatically guarantee approval. We may request additional information where reasonably necessary to review an application.

10. I haven’t received an email

Please check your spam or junk folder first. You should also make sure that the email address you entered is correct.

If you still cannot find the email, contact us and include the email address you used when submitting your request or creating your account.

11. I need more help

If your question is not answered above, please contact BER-CERTIFICATE.com.

Questions about your BER assessment

Once you have selected a BER assessor and your booking has been completed, questions concerning the appointment time, property inspection, access to the property or the BER assessment itself should normally be discussed directly with your selected assessor.